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FAQs
1. Mode of payment
For domestic orders, we accept all major debit and credit cards, including Mastercard, Visa, and American Express, for domestic orders. You can also make payments using net banking options across major banks or recognized wallet and Unified Payments Interface (UPI) options.
For international orders, we accept major credit cards, including Mastercard, Visa, and American Express. We also offer payment options through PayPal and PayU, which are reliable third-party payment gateways.
2. Return and exchanges
We have a great emphasis on customer satisfaction and ensures a seamless return process. Our return & exchange policy is valid for 7 days. To qualify for a return, it is essential that your item remains in pristine condition, undamaged, and with all tags attached, accompanied by its original packaging. Additionally, please retain the receipt or proof of purchase as a requirement.
3. Order tracking
Once your order is shipped, we will email you with the tracking number and shipping agency information for your reference. You can use the consignment/tracking number provided to track your order's progress on the shipping partner’s website.
4. Queries & Support
We are always available to help you in your shopping journey and afterwards. Our support is available Monday-Friday from 10AM to 7PM and you can reach out to us on support@volaglobal.in or call us at +91 8657993460 and we'll be glad to assist you.
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