Shipping & Payment

Our company employs reputable and authorized courier partners to handle shipments both within India and abroad, ensuring reliable and secure delivery services. To obtain specific shipping estimates, kindly consult the product descriptions page for each item. Please be aware that standard deliveries do not operate on Saturdays, Sundays, and Public Holidays. For detailed information regarding our sales policies, kindly refer to our Sale Terms and Conditions.

Domestic Shipping

Thank you for choosing our services! We strive to provide you with a professional and unique shopping experience.

Free Shipping:

  • Enjoy free shipping on all domestic orders above INR 2,000.

Shipping and Handling Rates:

  • For orders below INR 2,000, our shipping and handling rates may vary depending on factors such as the product size and volume, packaging requirements, and the shipping destination.
    The final shipping and handling charges will be calculated and displayed at checkout after you provide your shipping address.

Order Dispatch and Delivery:

  • Once you place your order, we promptly dispatch your items to the shipping address you provided during checkout.

If you have any further questions or require assistance, please feel free to reach out to our customer support team. We are here to help!

Tracking & delivery

Thank you for choosing us for your shopping needs! We understand the importance of reliable order tracking and delivery, and we are committed to providing you with a seamless and hassle-free experience.

  • Shipping Tracking Information:

Once your order is shipped, we will send you an email with the tracking number and shipping agency information for your reference.

  • Order Tracking:

You can use the consignment/tracking number provided to track your order's progress on the shipping partner’s website.

  • Order Status on Vola:

Alternatively, you can also track your order from the Vola website footer by clicking on the "Order Status" link available under "Customer Assistance."

  • Shipping Address Information:

To ensure hassle-free delivery, please ensure that the complete shipping address, including zip code and mobile number, is correct when you place your order.

  • Return & Exchange Policy:

It's important to note that we cannot be held liable for delivery failures resulting from incorrect shipping address details. Please refer to our Return & Exchange Policy for more information regarding refunds.

If you have any concerns or require assistance, please feel free to reach out to our customer support team. We are always here to help!

Modes of payment

At our store, we offer a wide range of secure and convenient payment options to ensure a smooth transaction process for both domestic and international orders. Please find below the details of our accepted payment methods:

  • Domestic Orders:

We accept all major debit and credit cards, including Mastercard, Visa, and American Express, for domestic orders.
You can also make payments using net banking options across major banks or recognized wallet and Unified Payments Interface (UPI) options.

  • International Transactions:

For international transactions, we accept major credit cards, including Mastercard, Visa, and American Express.
We also offer payment options through PayPal and PayU, which are reliable third-party payment gateways.

  • American Express Credit Cards:

Due to technical issues with our payment partners, we may not accept American Express credit cards for some transactions. However, you can still use your American Express card by routing the payment through your PayPal account.

  • RBI Regulations:

As per RBI regulations in India, credit and debit cards issued in the Indian Territory cannot be used for transactions in international currency by default unless explicitly authorized by the cardholder with the bank.

For any further clarification or assistance regarding payments, please do not hesitate to reach out to our customer support team. We are here to ensure a seamless shopping experience for you!