Return Policy

At VOLA Global, we take great care in packing and delivering our products safely. However, if you receive a damaged, defective, or incorrect product, we are here to assist you.

1. Damaged or Defective Products

If your order arrives damaged or defective:

  • Please contact us within 24 hours of delivery.

  • Share clear photographs/videos of the product, packaging, and shipping label with our customer support team.

  • For damaged packages, we strongly recommend taking an unboxing video before opening the package.

  • After verification, we will assess the issue and provide an appropriate resolution, which may include a replacement, refund, or store credit.

2. Returns

We accept eligible return requests within 7 days of delivery.

  • Return requests must be submitted within 7 days of receiving the order.

  • The product must be unused, undamaged, and in its original condition.

  • The original packaging, tags, invoices, accessories, and other accompanying materials must be retained and returned with the product.

  • Products that have been used, washed, altered, damaged, or returned without their original packaging may not be eligible for return.

  • For partial returns, please hand over only the products approved for return to the pickup agent.

3. Return Shipping

  • For approved returns due to a damaged, defective, or incorrect product, VOLA may arrange a reverse pickup at no additional cost, subject to courier serviceability.

  • For returns due to a change of mind or personal preference, return shipping charges may apply, where applicable.

  • Original shipping charges paid at the time of placing the order are non-refundable, unless the return is due to an error attributable to VOLA.

4. Return Pickup

  • Reverse pickup will be arranged through our authorized courier partners.

  • In certain locations, reverse pickup may not be available due to courier serviceability.

  • If the PIN code is temporarily unserviceable, the return pickup may be arranged once service becomes available.

  • Customers may be required to securely pack the product before handing it over to the courier partner.

5. Tampered or Missing Package

If you receive a package that appears tampered with, opened, or damaged:

  • Please take photographs/videos of the package before opening it.

  • Contact VOLA customer support as soon as possible and preferably within 24 hours of delivery.

  • If your order is marked as delivered but you have not received it, please contact us immediately so that we can coordinate with the courier partner and investigate the shipment.

6. Courier Delays

VOLA uses third-party courier and logistics partners for deliveries and returns. Delivery and reverse-pickup timelines may vary due to location, weather, operational issues, or courier delays.

While VOLA is not responsible for delays caused by third-party courier partners, we will make reasonable efforts to assist you in tracking and resolving delivery-related issues.

7. Order Cancellation

  • Cancellation requests must be submitted within 4 hours of placing the order.

  • Once an order has been packed or dispatched, it cannot be cancelled.

  • If a shipped order is refused at the time of delivery, it may be treated as a return.

  • For COD orders, repeated refusal or non-acceptance of orders may result in the COD facility being restricted or withdrawn for future orders.

  • For prepaid orders refused after dispatch, VOLA reserves the right to deduct applicable two-way shipping and handling charges from the refund, where permitted.

8. Return Processing

  • All return requests must be approved by the VOLA customer support team before the return is initiated.

  • Once your return request is received, our team may take up to 48 hours to review and respond.

  • After the returned product is received, it will undergo a quality inspection.

  • Approved refunds, replacements, or store credits will be processed after the quality check is successfully completed.

  • We aim to process eligible returns within 10 business days of receiving the returned product.

9. Refunds

Where a refund is approved:

  • Refunds will generally be issued to the original payment method, wherever applicable.

  • For COD orders, the customer may be required to provide valid bank account details for processing the refund.

  • Shipping charges, if applicable, may not be refundable.

  • The time taken for the refund to reflect in your account may depend on the payment gateway or banking institution.

10. Products Not Eligible for Return

Returns may not be accepted for:

  • Products that have been used or damaged after delivery

  • Products without original packaging

  • Products missing tags, accessories, or accompanying documents

  • Customized or personalized products

  • Bulk orders, unless specifically agreed in writing

  • Products purchased under specific non-returnable promotions or offers

11. Handmade & Artisanal Products

Some VOLA products may be handmade or artisanal. Slight variations in colour, texture, finish, pattern, shape, or size may occur due to the manufacturing process and are considered natural characteristics rather than defects.

Such variations will generally not qualify as a defect or reason for return.

12. Bulk & Customized Orders

Returns and refunds for bulk, corporate, customized, personalized, or specially manufactured orders will be handled on a case-by-case basis and according to the terms agreed at the time of purchase.

13. Repeated Returns

VOLA reserves the right to review, restrict, or decline repeated return requests associated with the same order or account where there appears to be excessive or unreasonable return activity.

14. Offline Stores

Products purchased through the VOLA website cannot be returned or exchanged at physical/offline stores unless specifically permitted by VOLA.

15. Final Decision

All returns, replacements, refunds, and quality claims are subject to verification and approval by VOLA Global. Our team will make reasonable efforts to provide a fair and appropriate resolution in accordance with this policy and applicable law.

16. Contact Us

For return, refund, exchange, or delivery-related queries, please contact:

VOLA Global
Email: ecom@volaglobal.in
Registered Address: A119, Synthofine Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra – 400063, India

Please note: This policy should be reviewed against your actual operational process and applicable Indian consumer laws before publishing on the website.