Terms & Conditions

OVERVIEW

This website is operated by VOLA Global (“VOLA”, “we”, “us”, or “our”). VOLA Global provides this website, including all information, products, tools, and services available through the Website, subject to your acceptance of these Terms of Use and any other terms, conditions, policies, or notices applicable to the Website.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Use, including the policies referenced herein. These Terms apply to all users of the Website, including browsers, customers, vendors, and other users.

Please read these Terms carefully before accessing or using our Website. If you do not agree with any part of these Terms, please do not access or use the Website.

Any new features or tools added to the Website shall also be subject to these Terms.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, or that you are the age of majority and have provided consent for any minor dependents to use this Website.

You may not use our products or services for any unlawful or unauthorized purpose or violate any applicable laws while using the Website.

You must not transmit any worms, viruses, malware, or any other code of a destructive nature.

Any breach or violation of these Terms may result in termination or restriction of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order at our discretion, subject to applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, products, services, or content without our prior written permission.

The headings used in these Terms are for convenience only and do not affect the interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information provided on our Website is accurate and up to date. However, we do not guarantee that all information is accurate, complete, or current at all times.

The information provided on the Website is for general information purposes and should not be relied upon as the sole basis for making decisions.

The Website may contain historical information that is provided for reference purposes only. We reserve the right to modify Website content at any time.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices of our products may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, feature, or part of the Website at any time.

VOLA Global shall not be liable for any modification, price change, suspension, or discontinuation of the Website or any service, subject to applicable law.

SECTION 5 – PRODUCTS AND SERVICES

Certain products and services may be available exclusively through our Website and may be available in limited quantities.

We make reasonable efforts to display product images, colours, specifications, and descriptions accurately. However, actual product colours may vary depending on your device or screen settings.

For handmade or artisanal products, slight variations in colour, texture, finish, shape, or size may occur and are considered part of the unique nature of such products.

We reserve the right to:

  • Limit quantities of products available for purchase

  • Limit sales to certain persons, regions, or jurisdictions

  • Discontinue products

  • Modify product descriptions or pricing

  • Correct errors in product information or pricing

All products are subject to availability.

Returns and exchanges are governed by our Returns & Refunds Policy.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order placed with us.

We may limit quantities purchased per person, household, account, payment method, or shipping address.

If we cancel or modify an order, we may attempt to notify you using the contact information provided at the time of purchase.

We reserve the right to restrict or cancel orders that appear to be placed by dealers, resellers, or distributors without authorization.

You agree to provide accurate, complete, and current billing, shipping, payment, and account information.

You are responsible for promptly updating your information whenever necessary.

For more information, please refer to our Returns & Refunds Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services that we do not control or monitor.

Such tools are provided on an “as is” and “as available” basis. VOLA Global shall not be responsible for any issues arising from your use of third-party tools, subject to applicable law.

You are responsible for reviewing and accepting the terms and conditions of the relevant third-party provider before using such services.

Any new tools, services, or features introduced on the Website shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Website may contain links to third-party websites, services, or platforms.

These third-party websites are not controlled or operated by VOLA Global. We are not responsible for the content, accuracy, availability, security, privacy practices, products, or services provided by third parties.

You should review the relevant third party's terms and privacy policies before entering into any transaction or providing personal information.

SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit reviews, feedback, suggestions, ideas, photographs, testimonials, or other content to VOLA Global, you agree that we may use such content for business, promotional, marketing, and service-improvement purposes, subject to applicable law.

You must ensure that any content submitted by you:

  • Does not violate the rights of any third party

  • Does not contain unlawful, abusive, defamatory, or offensive material

  • Does not contain viruses or malicious code

  • Does not impersonate another person

  • Does not contain misleading or fraudulent information

VOLA Global reserves the right to remove content that violates these Terms or applicable law.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the Website is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery timelines, availability, or other information.

VOLA Global reserves the right to correct errors, update information, modify details, or cancel orders where information is found to be inaccurate, including after an order has been placed, subject to applicable law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Website or its content:

  • For any unlawful purpose

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To transmit viruses, malware, or destructive code

  • To collect or misuse another person's personal information

  • To engage in spam, phishing, scraping, or unauthorized data collection

  • To interfere with the security or functionality of the Website

  • To engage in any activity that may harm VOLA Global, its users, or third parties

VOLA Global reserves the right to terminate or restrict your access to the Website for violating these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Website or Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that information or results obtained through the Website will always be accurate or reliable.

Your use of the Website and Services is at your own risk.

To the maximum extent permitted by applicable law, VOLA Global, its directors, employees, affiliates, agents, suppliers, service providers, and contractors shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Website or products purchased through it.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless VOLA Global, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers from claims, losses, liabilities, damages, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of the Website

  • Your violation of applicable law

  • Your violation of the rights of any third party

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or VOLA Global.

You may stop using our Website at any time.

If we reasonably believe that you have violated these Terms or applicable law, we may suspend or terminate your access to the Website or Services without prior notice, subject to applicable law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and other policies published on the Website, constitute the entire agreement between you and VOLA Global regarding your use of the Website and Services.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

SECTION 18 – GOVERNING LAW

These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction in Mumbai, Maharashtra, India shall have jurisdiction over disputes arising from these Terms or your use of the Website.

SECTION 19 – CHANGES TO TERMS OF USE

We may change or update these Terms of Use from time to time by publishing the revised Terms on our Website.

Your continued use of the Website after changes are published constitutes your acceptance of the revised Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Use, please contact us:

VOLA Global
Registered Address: A119, Synthofine Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra – 400063, India
Email: ecom@volaglobal.in